Refund policy

Returns & Exchanges Policy

At Sanaa Afrika, we are committed to ensuring you love every piece you receive. If something isn’t quite right, we’re here to help.

Returns & Exchanges Window

We accept returns and exchanges within 24 hours of delivery.

Eligibility for Returns & Exchanges

To qualify, items must:

  • Be unused and in original condition

  • Have all original packaging and tags intact

  • Be accompanied by proof of purchase

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized items

  • Pre-order items

  • Sale or discounted items (unless defective or incorrect)

Exchanges

We prioritize exchanges over refunds, especially for:

  • Size changes

  • Style or fit adjustments

Exchanges are subject to availability of the requested item.

Refunds

Refunds are only issued where:

  • The item is defective, or

  • The item received is incorrect, or

  • No suitable exchange option is available

Approved refunds are processed to the original payment method within 2 business days after inspection.

Return Process

To initiate a return or exchange:

Our team will guide you through the next steps.

Shipping Costs

  • We cover return shipping for:

    • Defective items

    • Incorrect items sent

  • Customers cover return shipping for:

    • Size exchanges

    • Change-of-mind returns

Condition Check

All returned items are inspected upon arrival.
Items that do not meet our return conditions may be rejected and sent back.

Need Help?

If you have any questions, reach out to us at:
📧 [support@sanaa-afrika.com]